About Your New Device
Our primary objective is to prevent the disposal of laptops in good condition into landfills, while concurrently providing customers with a satisfactory user experience. Every second-hand device that comes into our possession undergoes a rigorous evaluation process before it is considered for refurbishment and sale.
Our comprehensive assessment encompasses both aesthetic and functional aspects, ensuring that only devices meeting our stringent criteria are chosen. While we may allow minor blemishes to be present, we transparently disclose such imperfections in our listings. However, any device exhibiting functional issues, including those with a likelihood of future problems, are directed towards responsible recycling.
Prior to being listed for sale, all devices undergo the following steps:
1. Thorough Testing: We conduct extensive testing of all functions, down to every individual key on the keyboard and often overlooked features such as the microphone and SD card reader.
2. Comprehensive Repairs: If any issues are detected during testing, we dedicate ample time to rectify them in a manner that ensures durability. In cases where a long-term solution is not feasible, we make the decision to exclude the device from our refurbishment process.
3. Fresh Operating System Installation: Most devices arrive with a pre-installed operating system of unknown origin. To guarantee a reliable user experience, we always install a fresh copy of the operating system, ensuring that it is prepared for your finalization, akin to the purchase of a brand-new laptop.
4. Battery Evaluation and Replacement: We meticulously assess the condition of each device's battery. If we deem the condition, whether physical or software-reported, to be unsatisfactory, we replace it with a new, CE-certified battery, even if the laptop's report indicates it as "normal."
5. Thorough Cleaning and Sanitization: Finally, we subject all laptops to a thorough cleaning and sanitization process, ensuring that they are in pristine condition before being made available for listing.
We strive to ensure that your experience in setting up your new laptop is both effortless and satisfactory. To facilitate this process, we provide a complimentary 30-minute remote support service, which aims to address any questions or concerns you may have, as well as resolve any issues that may arise.
Upon receiving your new laptop, you will find instructions included on how to request support. Our remote support is typically conducted using a secure software that allows us to establish a connection with your laptop while you observe the process. In cases where internet connectivity or hardware limitations prevent remote access, we will make every effort to assist you over the phone.
Our team of highly experienced engineers specializes in providing comprehensive support for both computer hardware and software. Should you require additional assistance beyond the complimentary 30 minutes, whether for the device purchased from us or any other laptop or desktop computer, our experts are available to assist you. We are also well-equipped to aid you with other related matters, such as Office 365 setup, email migration, and data recovery.
Please do not hesitate to reach out to us for any further requirements or inquiries you may have. We are committed to ensuring your satisfaction and are ready to address any additional needs that may arise.
Our team consists of a dedicated group of specialists, each with over 15 years of individual experience in delivering enterprise and consumer IT services, encompassing support and repairs. Drawing upon our extensive expertise, we have established a niche revenue stream within our organization dedicated to laptop renewals. Through this endeavor, we meticulously select a limited number of devices that meet our stringent criteria for resale.
Our objective is to provide these renewed devices to customers in a more affordable manner, simultaneously promoting the principles of recycling and environmental sustainability. While the revenue generated from the sale of renewed devices may be modest, we reinvest this profit back into our operations to ensure the sustainability of our endeavors.
By carefully curating a selection of high-quality renewed laptops, we aim to offer our customers a cost-effective solution without compromising on performance or reliability. We view this initiative as an integral part of our commitment to fostering a greener, more accessible technology landscape.
We take great pride in our team's expertise and the value we provide through our laptop renewal program. Your support enables us to continue our efforts in contributing to a more sustainable future while delivering exceptional products and services to our valued customers.
We have implemented a straightforward return policy to ensure your satisfaction with your purchase. Within the first 14 days after purchase, you have the option to return the device without any inquiries or questions.
To initiate the return process, simply email or call us. In order to qualify for a full refund, it is essential that the device is returned to us in the same condition in which you received it. Please note that devices damaged due to user errors, tampering, modifications, accidents (including liquid damage), or any other form of mishandling are not eligible for a refund. In such cases, we reserve the right to decline the refund or offer a partial refund at our discretion.
To ensure the safe transit of the returned device, it is the buyer's responsibility to securely package it, thus minimizing the risk of damage during transportation. If feasible, we recommend using the original packaging that was provided to you.
The warranty period, if specified in the listing, commences from the date of delivery. In the event of a warranty claim, we employ expedient methods to address the issue promptly. Typically, the process includes a complimentary remote support session to diagnose and resolve the problem. If remote resolution is not possible, we will request that you ship the device to us for further investigation and repairs. If the device is deemed irreparable, we, at our discretion, offer either an exchange with a device of the same or superior specifications, or a full refund of the initial purchase price. This refund encompasses the original shipping cost, although the buyer is responsible for the return postage to us.
It is important to note that any returns beyond the initial 14-day period require a valid Return Merchandise Authorization (RMA) number, which will be provided to you during the remote investigation process. We cannot process refunds or replacements for devices sent to us without a valid RMA number, and we cannot guarantee the return of such devices by the courier after rejection.
Please be aware that the address displayed in the listing is not intended for returns. Consequently, we cannot assume responsibility for devices sent to this address.
We are committed to ensuring a smooth and transparent return process, and we appreciate your cooperation in adhering to these guidelines. If you have any further questions or concerns, please do not hesitate to contact us.
What is the refurbished MacBook good for?
A first computer for a child, a great secondary school laptop
Casual computing needs including web surfing, e-mail, shopping, document writing
As a travel computer due to its lightweight.
What is the refurbished MacBook not good for?
High-resolution video editing
Other high-demand applications
What do we need to tell you about these Mac laptops ?
Minor dent on one corner, barely noticeable but we have to let you know, please see the pictures
Minor scratch at the back, as seen in the pictures
What is not covered (warranty exclusions)?
This warranty is excluded in the following cases:
● When the product is oxidized or broken;
● When one or more of the components of the product have been manipulated by the buyer or a third party not authorized by the seller;
● When the use of the product by the buyer exceeds a so-called normal use, i.e. a use usually expected from a similar product;
● In case of negligence or lack of maintenance of the product by the buyer, or in case of an accident (e.g. a fall) occurring after the delivery of the product. In addition, normal wear and tear of the product. In addition, normal wear and tear of the product is not covered by the legal guarantees nor by the Seller's warranty.
Terms & Conditions
TERMS & CONDITIONS
The terms and conditions set forth below are a legal agreement between you (“the Client”) and Instant Professional Services Ltd and its associated companies or its affiliates (“the Supplier”). These terms and conditions shall apply to all goods and services supplied to the Client by the Supplier.
The Device: Means the laptop, desktop, other electronic component or any other product or service that has been supplied to the Client by the Supplier.
The Service: Means any work undertaken by the Supplier, paid or unpaid, on the Device including but not limited to the work carried out to assist the Client setting up the device or solve any issues faced, or to remedy software or hardware faults experienced by the Client.
The Client hereby agrees to adhere to the warranty process outlined by the Supplier for all returns that occur beyond the initial 14-day period from the date of purchase. The Client acknowledges that, in the event of returning goods without obtaining a Return Merchandise Authorization (RMA) number from the Supplier, or sending the goods to an address other than the one specified with the RMA number, the Supplier retains the right to refuse a refund or replacement, and recovery of the goods may not be possible. It is important to note that this exclusion does not apply to returns made within the first 14 days.
Please be aware that the address listed on the product listing is not intended for returns. Consequently, the Supplier cannot accept liability for any devices sent to this address.
Devices damaged due to user errors, tampering, modifications, accidents, including liquid damage, will not be eligible for reimbursement. The Supplier reserves the right to decline a refund entirely or issue a partial refund in such cases.
The Client bears the responsibility of securely packaging the device to prevent damage during transit. Where feasible, the Supplier recommends utilizing the original packaging provided by the Supplier at the time of delivery.
The Client and the Supplier mutually agree that the sole and exclusive remedy for faulty devices shall be, at the Supplier's discretion, either additional attempts by the Supplier to rectify the issue or replacement of the device with another device possessing the same or superior specifications. Alternatively, the Supplier may opt to provide a refund equivalent to the amount paid by the Client
It is important to note that any time spent on repairs or replacement does not extend the total warranty period.
Privacy & Client’s Data
For the purposes of the GDPR, the data controller of your personal information is Instant Professional Services Ltd (the Supplier) company no. 08394655 and registered address 20-22 Wenlock Road, London, England, N1 7GU. Any personal information provided by the Client shall be utilized solely by the Supplier for the purpose of delivering services, which may include payment processing, shipment, remote support, and repairs. The Supplier will retain the Client's information only for the duration necessary to provide the aforementioned services, including any periods during which the Device remains under warranty. Under no circumstances will the Supplier sell or disclose the Client's information to any third parties, except in cases where such requests are made by law enforcement.
In certain instances, the Supplier may require the Client's username and password to facilitate support and repair services. Any username or password information shared by the Client shall be promptly and securely discarded by the Supplier upon completion of the support activities. It is the responsibility of the Client to change any shared passwords upon the conclusion of a support activity or upon receipt of the device from the Supplier. The Supplier shall not be held liable for any loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages resulting from the misuse of the Client's username, password, or other personal information.
The Client acknowledges that the Supplier is not accountable for any data loss. It is the responsibility of the Client to back up all data on the device before submitting it for repair. In the event of any data loss, hardware or software failure, the Client agrees not to hold the Supplier responsible or liable for any resulting consequences or losses stemming from the data loss.
The Client understands that the Supplier will not access or review any personal, private, or confidential information or data unless specifically directed to do so or if it is necessary for verification purposes during the repair process. Technicians may inadvertently encounter data during the course of their work. The Client acknowledges that any confidential data should be removed from the device prior to initiating any repair work.
In accordance with the General Data Protection Regulation (GDPR), the Client holds certain rights regarding data protection. These rights include the right to be informed about the collection and use of personal data, the right to access their personal data, the right to rectify inaccurate or incomplete data, the right to erase personal data under specific circumstances, the right to restrict the processing of their data, the right to data portability, the right to object to processing, and the right not to be subject to automated decision-making, including profiling. These rights empower the Client to have control over their personal information and ensure its proper handling by the data controller.
The Supplier shall not be held liable, under any circumstances, for any damage to the Device, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, regardless of the cause, whether occurring before, during, or after the provision of the Service, even if the Supplier has been advised of the possibility of such damages or loss to persons or property. The Supplier's liability, including any negligence on its part, shall be limited to the contract price agreed upon for the specific Service rendered.
The Client acknowledges and understands the inherent risks associated with the use of used, repaired, or refurbished laptops, desktops, or other electrical or electronic components, including but not limited to the risks of machine, media, or data destruction or damage, the potential inability to repair the machine or recover data as well as property damage. The Client assumes all known risks of data loss and property damage including those that may arise from the Supplier's negligence. The Supplier's liability, with respect to the Device, including any negligence on its part, shall be limited to the purchase price of the Device.
Both parties acknowledge that the price of the Supplier's services and devices would be substantially higher if the Supplier were to assume greater liability.